SMSCode support
Help with your verification session
Find answers about temporary numbers, SMS delivery, credits, purchases, account deletion, and safe use of the app.
SMS not received?
Keep the verification screen open, confirm the selected service and country, and follow the cancellation or expiry guidance shown in the app.
Payment or credits issue?
Keep the store receipt or transaction details and contact support. Do not purchase again while a transaction is being checked.
Account deletion
While signed in, open Settings, choose Delete Account, and confirm. This cannot be undone and does not automatically refund purchases.
SMS Not Received?
- Keep the verification screen open while the number is active
- Check the selected service and country
- Follow the in-app cancellation or expiry guidance, or try another option
Payment Issues?
- Confirm the purchase through Apple App Store or Google Play
- If credits do not appear, keep the receipt or transaction ID and contact support
- Do not repeat a purchase while a transaction is being checked
App Not Working?
- Force close and restart the app
- Check your internet connection
- Update to the latest version
Contact SMSCode support
For the fastest help, include your device, app version, selected service and country, a short description of the issue, and your store receipt when relevant. Never send a password, payment-card number, or verification code.
Questions, answered
Frequently asked questions
Learn how reservations, SMS delivery, credits, privacy, and supported services work.
How do I get a temporary phone number?+
Choose a service and country, review the availability check and credit quote, then confirm the reservation. The number is shown after the reservation is successfully claimed.
Why didn't I receive the SMS code?+
Keep the verification screen open while the number is active. Delivery depends on the destination service and provider. If the code does not arrive, follow the cancellation or expiry guidance shown in the app, or try another available option.
How long do I have to complete verification?+
The app displays the current reservation or verification deadline. This time depends on the service and provider, so complete the verification before the timer ends.
Can I reuse or extend a number?+
No. Each number is intended for one verification session and cannot be extended. Start a new reservation after the current one ends.
What if the verification code doesn't work?+
Enter the complete code exactly as received. If it still does not work, the destination service may have rejected the number or applied additional security checks.
How do credits work?+
Credits are in-app units used to claim temporary verification numbers. Credit packs are one-time consumable purchases, can be purchased more than once, and do not expire. In the reservation flow, credits are consumed only after a successful claim.
Can I request a refund or report missing credits?+
Credit purchases are generally non-refundable except where required by applicable law or store policy. If a completed purchase does not add credits, contact support with the store receipt or transaction details. Do not purchase again while it is being checked.
Is my data secure?+
We process the information needed to provide the service, manage accounts and credits, prevent abuse, and support the app. Temporary SMS data is retained only for a limited period. See our Privacy Policy for details.
Which countries and services are supported?+
Availability varies by service, country, provider, and current stock. The available list and success indicators are estimates; the reservation check is the final availability test.
Can I use a temporary number for a permanent account?+
No. Temporary numbers are intended for short-term verification only. Do not use them for account recovery, financial activity, or accounts that require long-term access.
How do I delete my SMSCode account if I signed in with Google or Apple?+
While signed in, open Settings and choose Delete Account at the bottom of the screen, then confirm the prompt. SMSCode clears your personal profile data, marks the account as deleted, and signs you out. Purchase, verification, security, and legal records may be retained when necessary. This action cannot be undone, and it does not automatically refund purchases. Contact support if you cannot access your account.